Overview
We keep things straightforward. If you contact us, we’ll use the details you give us to reply and to provide the service you asked for. We don’t buy or sell marketing lists, and we don’t share your details for advertising.
Information we may collect
This depends on how you interact with us. For example, we may collect:
- Contact details you provide (e.g. name, email, phone) when you email or call us.
- Booking or enquiry information (e.g. preferred dates, party size, event details) when you ask a question or make a request.
- Technical basics from your browser (e.g. IP address, device type, pages viewed) which most websites receive to help run the site reliably and securely.
- Cookies, where used, to help the site function and improve reliability. For details, see our Cookie Policy.
How we use your information
- To respond to your enquiries and provide the service you’ve asked for.
- To operate, maintain and improve this website (including troubleshooting and security).
- To keep basic internal records, for example of bookings or communications.
Sharing your information
We do not sell your personal information. We may share limited information with trusted providers who help us run the website or handle communications (for example, website hosting or email services). These providers should only process information as needed to deliver their service to us.
How long we keep information
We keep information only for as long as is necessary for the purpose we collected it, for example to manage a booking or respond to your enquiry, and for a reasonable period afterwards for records and audit. Information that’s no longer needed is deleted or anonymised.
Your choices
- You can ask us what information we hold about you and request a copy.
- You can ask us to correct inaccurate details.
- You can ask us to delete information that’s no longer required.
- You can change your cookie settings in your browser at any time. See our Cookie Policy for guidance.
Keeping information secure
We take reasonable steps to protect information sent to us. No website can guarantee perfect security, but we work to keep systems up to date and access limited.
Third-party links and services
Our site may include links to other websites (for example, maps or social media). Those sites have their own privacy information and practices. We recommend checking their policies if you follow a link or use embedded content.
Contact
If you have a privacy question or request, please contact us:
Phone: 07508 574 134
Email: info@swanbuxton.co.uk
Address: 40 High Street, Buxton SK17 6HB
Updates to this notice
We may update this page from time to time to reflect changes to the website or our processes. This page was last updated on .